Delivery conditions
Products and prices
You can find prices from product pages. All prices are in Euro and include VAT unless otherwise mentioned. The amount of VAT is shown both in shopping basket and order confirmation.
Methods for payment
Within EU, Companies and public organizations may pay by an invoice, 14 days net. Private customers may pay by an invoice, that is paid before delivery.
Other regions, please inquire for possibilities of purchase:
Riikka Juvonen, riikka.juvonen[a]tilassa.fi, p. +358 50 303 7788
Delivery and delivery price
We deliver to EU using Post Nord logistic services.
Terms and conditions
Tilassa Oy FI2547231-1 (online shop) sells products to businesses and private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.
Contact us
E-mail: store@tilassatools.com
Telephone: +358 10 526 5989
Address: Temppelikatu 13, 00100 Helsinki, Finland
Orders
Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.
Payments
Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.
Laskuyritykselle.fi:
Your company can request an invoice by an electronic invoice or by e-mail (.pdf invoice). The payment term is 14 days. Your company can authorize certain persons to make purchases and manage the purchases easily with an online service. Your company can track purchases by using the online service. The service is free of charge. Read more about the Laskuyritykselle.fi service at www.laskuyritykselle.fi.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Bambora: https://www.bambora.com
Payment methods
With Bambora PayForm you can pay your order by an internet banking account, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto, Everyday and Euroloan.
Contact Bambora PayForm
Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland
Shipping
Orders are being shipped during workdays. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.
Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.
Returns
The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.
Cancelling an order, defect liability and reclamations
The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.
Delivery time
All our products are produced by orders. The Delivery time varies depending on the production time and is typically from two to four weeks.
Return and exchange policy
Tilassa Tools customers have the right to return or exchange any product within 14 days of delivery. This returns policy does not extend to products, which are produced or altered according to the customer’s wishes. The customer has the right to return an item if:
The order has been cancelled according to the terms and conditions by notifying Finnish Learning Tools within 14 days of delivery, The item has not been used, The item is in the condition that the customer received it in and all the parts of the product are included in the package and The item has been repackaged in its original or an equivalent package.
The item must be returned immediately after cancellation.
If you return or exchange an item, you are responsible for the risk of possible damage.
A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.